xc66 Privacy Policy

1 Introduction

xc66 is a trusted online gaming and sports betting platform committed to providing a safe and transparent experience for users in Bangladesh. This Privacy Policy ("Policy") describes how xc66 ("we", "our") manages your personal information when you use our website xc66.lat and related services ("Platform").

By using our Platform, creating an account, or participating in any service, you are giving your consent to the terms of this Privacy Policy. If you do not agree with this Policy, please do not use our Platform.

We believe that transparency is the foundation of trust. That is why we want to be fully open about our data practices and give you as much control as possible over your personal information.

2 What Information We Collect

When you register with or use the services of xc66, we may collect various types of information. This information is divided into two main categories:

2.1 Information You Provide Directly

• Full name and date of birth (for age verification — service is available to users aged 21 and above only)
• Email address and mobile phone number
• Residential address and national identity information (for KYC verification)
• Financial transaction details: information related to bKash, Nagad, Rocket, Upay, or bank accounts (only what is necessary)
• Your preferred language, currency, and notification preferences
• Information provided when contacting customer support

2.2 Automatically Collected Information

• IP address and approximate geographic location
• Device type, operating system, and browser information
• Login and logout times on the Platform
• Page visit history, game play records, and betting activity
• Referral source (the link through which you arrived)
• Data collected through cookies and similar tracking technologies

3 How We Use Your Information

xc66 uses collected information only for legitimate and specific purposes. The reasons we use your information include:

3.1 Account Management and Service Delivery

• To create, verify, and maintain your account
• To process deposits and withdrawals (minimum deposit ৳300, minimum withdrawal ৳1,000)
• To run gaming and betting services smoothly
• To provide bonuses and promotional offers (such as a 100% welcome bonus)

3.2 Ensuring Security and Compliance

• To confirm age verification — only users aged 21 and above may use the Platform
• To prevent fraud, money laundering, and other improper activities
• To implement responsible gaming practices
• To prevent opening of multiple accounts or misuse of services

3.3 Communication and Customer Support

• To provide assistance through our 24/7 live chat support
• To send important account updates, security alerts, or transaction confirmations
• To send relevant promotional messages (you can opt out of these at any time)

3.4 Platform Development

• To improve the user experience and add new features
• To monitor Platform performance and resolve technical issues
• To conduct analysis for delivering a personalized experience

4 Sharing Information with Third Parties

xc66 never sells your personal information to third parties. However, we may share information in certain circumstances:

4.1 Service Providers

We work with trusted third parties who carry out specific services on our behalf — such as payment processing (bKash, Nagad, Rocket, Upay, and banking partners), cybersecurity, game software (Pragmatic Play, Evolution Gaming, Spribe, JILI, PG Soft, etc.), and analytics. These partners are given access only to the information necessary for their work, and they are required to comply with our privacy standards.

4.2 Legal Requirements

We may disclose information as part of legal obligations or in response to valid requests from government authorities — such as court orders, investigation proceedings, or directions from financial regulatory bodies.

4.3 Business Transfers

In the event of any merger, acquisition, or sale of xc66's business or assets, your information may be transferred to the relevant party. In such cases, we will notify you in advance and the new authority will be required to comply with this Policy.

5 Cookies and Tracking Technologies

xc66 uses cookies and similar technologies to improve your browsing experience and ensure the functionality of the Platform.

5.1 Types of Cookies

• Essential Cookies: Used to keep your session active and maintain your logged-in state. The Platform cannot function properly without these.
• Performance Cookies: Collect anonymous data to help us understand which parts of our site are used most.
• Personalization Cookies: Used to remember your preferences and settings.
• Analytics Cookies: Analyze patterns of Platform usage to help improve our services.

5.2 Cookie Controls

You can disable non-essential cookies through your browser settings. Please note, however, that disabling certain cookies may limit some functionality of the Platform or cause it to not work correctly.

6 Data Security

xc66 is proactive and active in protecting your information. We follow industry-standard security technologies and processes.

6.1 Technical Security Measures

• Use of 256-bit SSL/TLS encryption technology for all data transmission
• Sensitive data (passwords, payment information) stored in encrypted form
• Firewall and intrusion detection systems to prevent unauthorized access
• Regular security audits and vulnerability assessments
• Two-Factor Authentication feature

6.2 Organizational Security

• Only authorized staff may access your personal information
• All staff sign strict confidentiality agreements
• Staff are kept informed about data protection through regular training

Nevertheless, no method of data transmission over the internet or electronic storage system is completely secure. We make every effort to protect your data, but we cannot guarantee absolute security.

7 Data Retention Period

We retain your personal information only for as long as necessary to fulfill the purpose for which it was collected or as required to meet legal obligations.

7.1 Account-Related Information

We retain all relevant information for as long as your account is active. Even after an account is closed or deactivated, financial transaction records, KYC documents, and gaming history may be retained for a specified period in accordance with applicable law.

7.2 Deletion Requests

You may contact us to request deletion of your information. Except for information that is legally required to be retained, we will fulfill your request as promptly as possible.

8 Your Rights

As an xc66 user, you have the following rights over your own information:

• Right of Access: The right to know what information we have collected about you and to receive a copy of it.
• Right to Rectification: The right to request correction of any inaccuracies in your information.
• Right to Erasure: The right to request deletion of your information in certain circumstances.
• Right to Restrict Processing: The right to request that processing of your information be limited in certain cases.
• Right to Withdraw from Marketing: The right to request that marketing or promotional communications be stopped at any time.
• Right to Complain: The right to raise a complaint with the relevant authority if you have any concerns about the processing of your information.

To exercise these rights, please contact us at [email protected] or through our 24/7 live chat. We will respond to your request within a reasonable time.

9 Protection of Minors

xc66 is a responsible gaming platform and we take the protection of minors very seriously. Our services are intended for individuals aged 21 and above only.

We do not knowingly collect information from any person under the age of 21. If we become aware that a minor has registered on our Platform, we will immediately close the relevant account and delete all information associated with that person.

If a parent or guardian suspects that their child has registered on our Platform, please contact us at [email protected].

10 Changes to This Policy

xc66 reserves the right to update this Privacy Policy from time to time. If any significant changes are made to the Policy, we will notify you in the following ways:

• By updating the "Last Updated" date at the top of this page
• By sending a notification to your registered email (for significant changes)
• By displaying an alert when you log in to the Platform

Continuing to use the Platform after an update means you are giving your consent to the updated Policy. We recommend that you review this Policy on a regular basis.

11 Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us through the following: